Terms of Use

01The agreement

These Terms of Use are an agreement between you and Pixl Events, the company behind Pixl Site, based in the United States. By accessing pixlsite.ai, requesting an invitation, or using the platform, you agree to these terms. If you use the platform on behalf of a company, you represent that you have authority to bind that company, and "you" means the company.

Specific client engagements may be covered by a separate order form or services agreement. Where that document conflicts with these terms, the specific agreement wins.

02The service

Pixl Site is a managed website platform for live events. Depending on your plan, the service includes AI-assisted site design and editing, content management through Pixl CMS, hosting and delivery on an enterprise edge network, built-in analytics, and integrations with third-party services such as ticketing platforms.

We are a managed platform, not a software download: we operate the infrastructure, apply improvements continuously, and stand behind the result.

03Invitations and accounts

• Access to the platform is currently by invitation. Requesting an invitation does not guarantee access.
• Keep your credentials confidential. You are responsible for activity under your account.
• Team access is role-based; account owners are responsible for who they invite to their CMS and what those people do there.
• Tell us immediately at info@pixlevents.com if you suspect unauthorized access.

04Your sites and your content

You own your content. Text, images, video, brand assets, collections, and form submissions on your site belong to you or your licensors. You grant us a limited license to host, store, process, back up, and display that content solely to operate the service for you. The license ends when the content is deleted or your site is closed, except for short-lived backups.

You are responsible for having the rights to the content you publish and for that content complying with the law, including marketing and accessibility rules that apply to your business.

Sites built on the platform may note that they were built with Pixl Studio unless your agreement says otherwise.

05Acceptable use

Keep it legal and keep it fair. You agree not to:

• Use the platform for unlawful, deceptive, or infringing purposes.
• Publish malware, phishing pages, or content designed to harm visitors.
• Probe, disrupt, overload, or attempt to gain unauthorized access to the platform or other clients' sites.
• Resell or white-label the platform without a written agreement with us.
• Use automated means to scrape the platform or abuse AI features, including attempts to extract our prompts, tooling, or other confidential technology.

We may suspend or remove content or accounts that violate these rules, with notice where practical.

06Third-party services

Client sites can connect to services we do not control, such as ticketing platforms, social media feeds, and marketing tools. Your use of those services is governed by their terms and privacy policies. In particular, ticket sales and payments are completed on your ticketing provider's systems; we display event information and link visitors to checkout, and we are not a party to those transactions.

07Fees

Fees for hosting, platform plans, and AI usage are set out in your order form or plan agreement. Unless stated otherwise there, fees are billed in advance, are non-refundable, and we may suspend service for accounts that remain unpaid after reasonable notice.

08Intellectual property

The platform is ours: Pixl Site, Pixl Studio, Pixl CMS, our software, designs, systems, know-how, and trademarks. These terms give you no rights in them other than the right to use the service. Feedback you give us about the product may be used to improve it without obligation to you.

09Availability and support

We engineer for high availability: edge-cached delivery, continuous monitoring, and automatic alerting. The service may occasionally be interrupted for maintenance, upgrades, or events beyond our control, and we work to make interruptions rare and short. Specific uptime commitments, where offered, are set out in your plan agreement.

10Data protection

Our Privacy Policy describes what we collect and how we handle it, including our cookieless analytics and our role as processor for data on client sites. For clients subject to specific data protection laws, we make appropriate processing commitments in the applicable services agreement.

11Confidentiality

In working together, each side may learn non-public information about the other, such as roadmaps, pricing, or business plans. Both sides agree to protect that information, use it only for the working relationship, and not disclose it except as required by law.

12Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated output should be reviewed before publication; you are responsible for what you publish.

13Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues, even if advised of the possibility. Our total liability arising out of the service is limited to the amounts you paid us for the service in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14Indemnification

You will defend and indemnify us against third-party claims arising from your content, your use of the platform in violation of these terms, or your violation of law, and we will defend and indemnify you against third-party claims that the platform itself infringes their intellectual property rights.

15Termination

You may stop using the service at any time; closure of paid engagements follows your plan agreement. We may suspend or terminate access for material breach of these terms, with notice where practical. On termination, we will make your content available for export for a reasonable period before deletion. Sections that by their nature should survive, such as ownership, confidentiality, and liability limits, survive termination.

16Changes to these terms

We may update these terms as the platform evolves. The effective date above always reflects the current version, and we will notify clients of material changes. Continued use after a change takes effect constitutes acceptance.

17Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law rules. Any disputes will be resolved in the state or federal courts located in Texas, and both parties consent to their jurisdiction.